General Asked Questions:
Where can I find my tracking number?
Tracking numbers will be updated to you 3-5 days after your order ships. If you still haven't received a tracking number after 7 working days, please send us a message.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
What currency are the prices I see on the site?
All prices are displayed in your country's currency, though, the order will be processed in USD once you’ve reached checkout.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 10-21 days. Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business days please email us at wecare@brandoras.com.
How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 10-21 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to wecare@brandoras.com and we will be happy to assist you in any way we can. We do receive a large number of emails. If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
Where can I find my order number?
You received the order number directly by email after placing your order. If you haven't received an email or can't find it, please send us a message.
I have entered an incorrect address. What do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at wecare@brandoras.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
